The Staff are welcoming, nice and great customer service. The Dr. was very good, professional, Friendly. Love the place!
- Chapingo 1.
I visited this practice for the first time when I needed an annual eye exam and glasses. Contacting the office and making an appointment was quite straightforward, and I had an appointment scheduled for an afternoon just a few days after my call. After arriving early to complete new patient forms, a staff member started my diagnostics on their machines five minutes after my scheduled appointment time. The various screenings were all conveniently handled in one sitting lasting about ten minutes. I ended up waiting for another 15-20 minutes for Dr Ton, and her demeanor and knowledge were certainly worth the wait. I appreciated her addressing eye-related and wellness topics with me as well as age-related cautions about good eye care. Like other reviews, my exam was thorough and used the information in the diagnostics to comprehensively assess my eye health. I recommend getting the extra test that maps the vessels and the back of the eye even with the extra charge which was told to me prior to getting the test. Dr Ton double checked my prescription, and I appreciated her professionalism in doing so. Getting my pairs of glasses was also relatively straightforward. The selection of frames can be a little confusing, but the staff person explained what section costs what and what small differences separate similar looking frames. The options for the lenses were discussed and recommended for one pair over another as well as the cost for different option groupings. The staff seem to have a fair grasp of what insurance will pay and what they will not. Overall I suppose my materials were priced appropriately for the area with some consideration for buying more than one pair at my visit. I was told the glasses would be ready within a week to ten days, and when I did not receive a call after two weeks I called to inquire. At first I was told I needed to wait a week or so more since my glasses were at a lab. Later that same day I got another call saying my glasses were ready for pickup, so that was a confusing sequence of events and the only not-so-great experience here. I picked up my glasses a couple of days later with everything being in order. I think I could certainly continue with this practice and optical center. Other online reviews highlight the quality of the doctors, and based on my experience I readily agree. My optical center experience went well too. Some staff members seem eager to help and others seem more business-like. All in all though I can see why this location has the positive online feedback it receives.
- Michael G.
Friendly and informative staff and doctor
- Dora M.
Excellent customer service. The Dr was great with my daughter. Explaining everything and answering our questions. A+++++
- rd s.
Dr Addair and team are just great.
- Helen H.
Walked in to have adjusted my new designer sunglasses and Jennifer very generously and expediently offered me an A-grade level of service.
- Abdul R.
Mauricio was super helpful in ensuring I got the right contacts for the best price. The extra time he spent looking for deals helped me save about $400 on a year’s supply of contacts after rebate. He managed to do this while juggling incoming phone calls and walk-in customers. Thank you Mauricio.
- Ken B.